Shipping and Returns
SHIPPING
UK Postage
REDZ dispatches all packages from our warehouse in the United Kingdom using a tracked and signed for delivery service (DPD, Royal Mail, UPS, DHL).
We are not responsible for any parcels left in a safe place.
Dispatch times can differentiate depending on the product; we offer items that are available for same/next day dispatch as well as 3-5 business days.
All orders are fully compensated and insured with the chosen courier.
Delivery updates with tracking information will be sent via email so you are kept informed on your order as soon as it's placed.
REDZ will not be responsible for parcels that go missing due to incorrect shipping address given.
REDZ is not responsible for parcels that are not collected from the Post Office in the time-frame given on the courier website. These items will not be 'returned to sender' as our address will not be written on or inside parcels for obvious security reasons.
Any other items that do not arrive because the courier lost them will either be refunded or sent a replacement item out if available. This only occurs when an investigation is concluded with the chosen courier.
Delays can occur during busy periods, we will make sure you are updated from the moment you place an order.
RETURNS AND EXCHANGES
For online orders ,You must send your return within 14 days of receiving your product or your refund will not be accepted. In order to receive a refund, the product must be unworn, tags attached, in new condition with your order receipt included. Please ship your return back to us using an outer cardboard box, to ensure protection of the shoes and the shoe box, failure to do so could lead to damage meaning we would not be able to accept the return.
REDZ is a reseller, not a manufacturer and therefore unable to hold responsibility for the performance, durability or longevity of the products sold. We are unable to provide refunds once a product is used; if the product was not used we would accept an exchange no problem. Please be aware that unfortunately this decision is final and cannot be overturned. In-store purchases we can only offer exchanges , no refunds .
Please purchase a postage label using a tracked and signed for delivery service and to the return address . We recommend using Royal Mail / DPD / UPS / DHL
Once we have received your return, we will check to make sure everything coincides with our Terms and Conditions and we will then process your refund within 3-5 working days. This will then show on your original payment method within 1-3 business days.
You will be responsible for the cost of returning the item(s) to us.
Exchange Policy:
You must send your exchange within 14 days of receiving your product or your exchange will not be accepted. In order to receive an exchange, the product must be unworn, tags attached, in new condition with your order receipt included. Please ship the item you wish to exchange back to us using an outer cardboard box, to ensure protection of the shoes and the shoe box, failure to do so could lead to damage meaning we would not be able to process the exchange.
Once we have received your exchange, we will check to make sure everything coincides with our Terms and Conditions and we will then arrange an exchange or an alternative within 3-5 working days.
If we are out of stock of the requested size, we will contact you via email to discuss alternative options.
If you have any questions regarding our Refunds & Exchanges Policy, then please email us directly at redskickz@aol.com